Difference between revisions of "Administrator Account"

Revision as of 16:27, 22 February 2016

This page is for store Administrators ONLY!!! This is a resource for you to use to better understand exactly what you are allowed to do in the NetSuite Platform. To start, going into the Account Overview will take you right into the core of where it all begins. By clicking "Welcome Your Name" and click "Account Overview". As you learn more about how the tabs work you can use the quick links to get to where you want to go faster.

My Account gives you a quick overview of what your account consists of. Orders, Settings including your profile, shipping and payment options. Here you can also change these fields by clicking Edit or Add a Credit Card.

Clicking on the order number will show you the Shipping Address, Delivery Method, an order summary with the break down of the cost and the Products (pending shipment). NOTE: 3 "items" are listed in the Sales Order but only ONE true item was purchased, here the two embellishments are being counted as items.

Downloading the PDF File will offer you the option to print out the Sales Order for your records if needed.

Orders

Orders - Order History is the first option under the Orders tab. This will allow you to see your personal order history including the date, amount spent and whether the order is pending, was approved or rejected.

Orders - Pending My Approval This path will take you to orders from your store that need you to approve them. Here you can see the SO number, who placed the order, the date is was placed, the amount the order came to, the status - "Pending Manager Approval" and an easy way to "Approve" or "Reject" orders.

Orders - Reorder Items is a great tool that allows you to reorder items you have bought in the past.

Show last 15 days is a drop down option you can change to show recent orders. The days range from 15 days to 180 days.

By Frequently Purchased is also a drop down that give you the options to sort by: Most Recently Purchased, By Price, or By Name. This option is useful to narrow your search of orders as you get more coming in.

Store Accounts

List Accounts is where you can view all the accounts within your store

By clicking on the customers account number you can view their profile. In this first section, as an Administrator you can change the customers password, change their name, phone number and add the EXACT name that will show up on ALL of their embellishments

In the second half, the Rank/Role feature is COMING SOON. The number of approval levels can be edited here, 0 meaning they can order things WITHOUT having to get it approved by you, or you can set it to 1 being you have to approve their order. There are 3 check boxes, the first 2 are usually ONLY checked for Administrators. "Can approve orders" and "Administrator privileges" the third check box "Active Store Accounts" when check means this account is active, when unchecked the account is inactive. Also in this section, you can edit or add to an existing allowance. Once you are finished, click UPDATE

Create a New Account is the SAME format as if you were looking at an already existing customer! Fill out the form accordingly.

How-to / FAQ This tab will bring you straight to THIS web page!

Allowance-Periods

List Periods is where you will see the current allowance period set by your department.

Create New Period lets you start a new period when your current allowance period has ended or is nearing the end.

Cases

Support Cases is where you can see cases you and others have submitted and to view the status to see how far we got on your case.

Submitting a New Case allows you to ask a question, or submit a concern or problem with the SOS site.